Frequently Asked Questions

Ordering our decadent berries is a breeze! Simply visit our online store, select your desired assortment, and follow the checkout process. You can also place orders via phone at our customer service line. For special occasions or corporate events, we offer personalized ordering assistance—just reach out through our contact form for bespoke arrangements that will turn your celebration into a berry affair to remember.

We've made indulgence accessible through multiple payment avenues! We accept all major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay for seamless transactions. Corporate clients can request invoice payment options, and for substantial orders, we offer convenient bank transfer arrangements. Your chocolatey dreams shouldn't be limited by payment logistics—we've ensured they won't be.

Life happens, and we understand! Order modifications or cancellations can be accommodated if requested within 24 hours of placement and before your order enters production. Simply contact our customer happiness team with your order number handy. Once your sweet treasures have entered our preparation workshop, we regrettably cannot accept changes, as our artisans will already be hand-dipping your berries with loving care.

Our delivery network extends throughout the metropolitan area and surrounding suburbs, ensuring our chocolate-cloaked ruby gems can grace doorsteps far and wide. We've cultivated relationships with specialized couriers who understand the delicate nature of our creations. For locations beyond our standard delivery zones, reach out directly—we're constantly expanding our strawberry domain and often find creative solutions to deliver delight, regardless of distance.

Freshness is our obsession! We've engineered a climate-controlled delivery system using eco-friendly insulated packaging with specialized cooling elements that maintain the perfect temperature. Our berries travel in protective cushioning that prevents movement during transit, and we time our production to minimize the interval between creation and consumption. Each delivery is handled with white-glove care by couriers trained specifically in artisanal food transport—because a chocolate-covered strawberry is not merely a treat, but a temperature-sensitive masterpiece.

For those spontaneous moments when only chocolate-drenched strawberries will do, we offer limited same-day delivery service! Orders placed before 11 AM can typically be delivered that afternoon, subject to availability and delivery zone. Our berry wizards work swift magic, but even they need a little time. We recommend scheduling deliveries in advance when possible, especially during Valentine's season when our artisans' hands are choreographing a veritable ballet of berry-dipping to meet demand.

Our strawberries don elegant coats of premium Belgian chocolate—the aristocracy of the cacao world. We offer velvety dark chocolate (72% cacao for the purists), creamy milk chocolate with caramel undertones, and our white chocolate with its subtle vanilla symphony. For the adventurous palates, we've developed signature infusions like lavender-white chocolate and sea salt-dark chocolate. Each variety is meticulously tempered by our chocolatiers to achieve that perfect snap when bitten, revealing the juicy berry treasure within.

Nature's most delicious partnership—chocolate and strawberries—is also one of its most ephemeral. For peak flavor symphony, we recommend savoring your berries within 24 hours of delivery. They'll remain enjoyable for up to 48 hours when refrigerated, though the magical contrast between cold berry and room-temperature chocolate is most pronounced on day one. If you've somehow managed heroic restraint, any berries approaching the 48-hour mark deserve immediate consumption—consider it a delicious duty to prevent waste!

Indulgence should be inclusive! We proudly offer dairy-free dark chocolate options crafted from single-origin cacao, perfect for our vegan friends. While our strawberries naturally contain no gluten, we maintain separate preparation areas for our gluten-free toppings like crushed pistachios and coconut flakes. For those monitoring sugar intake, our specially developed stevia-sweetened chocolate delivers all the pleasure without the guilt. Please note that all products are prepared in a facility that handles nuts, though we take rigorous precautions for allergy-specific orders.

The Sweet Symphony of Nivalei

Nivalei's chocolate-dipped strawberries

Our Berry Tale

Nivalei began as a whispered dream between friends on a winter evening. What started as an experiment in a tiny kitchen—dipping ripe, juicy strawberries into velvety chocolate—blossomed into an artisanal passion that captivated hearts across the city. When the first berries emerged, dressed in their chocolate finery, we knew we'd crafted something extraordinary—a perfect harmony of nature's sweetness embraced by indulgent luxury.

With each passing season, our little berry sanctuary evolved. We sourced the finest strawberries, handpicked at the zenith of their ripeness. We explored the rich tapestry of chocolate varieties—from the darkest midnight cocoas to creamy milk chocolate cascades. Our kitchen transformed into a laboratory of delight, where chocolate-coated dreams materialized into edible masterpieces.

"At Nivalei, we don't just dip strawberries in chocolate—we orchestrate a meeting of soulmates, where each berry finds its perfect chocolate companion, creating a flavor symphony that dances across your palate."

Our Sweet Mission

Nivalei exists to transform ordinary moments into extraordinary memories. Every chocolate-dipped strawberry we create carries our commitment to excellence—a promise that each bite will transport you to a realm where sweetness reigns supreme and worries dissolve like sugar in rain.

We believe that life's celebrations—both grand milestones and quiet victories—deserve to be marked with something truly exceptional. Our mission extends beyond creating delectable treats; we craft experiences, memories, and traditions that linger long after the last berry has been savored.

The Pillars of Our Berry Philosophy

Berry Excellence: Only strawberries of impeccable quality grace our creations, each one a testament to nature's perfection.
Chocolate Mastery: Our chocolatiers approach their craft with reverence, transforming premium cocoa into silken coatings that complement each berry's natural essence.
Artistic Expression: Every arrangement is a canvas where flavor meets beauty, delivering visual delight before the first bite.
Heartfelt Service: We deliver not just strawberries, but joy, wrapped in attentive service that makes each customer feel cherished.
The art of chocolate-dipped strawberries

The Nivalei Experience

When you choose Nivalei, you're not simply ordering chocolate-dipped strawberries—you're commissioning a sensory adventure. Our delivery service brings the enchanted forest of flavor directly to your doorstep, each box a treasure chest of ruby-red berries adorned in their chocolate finery.

Our artisan approach means every arrangement receives meticulous attention. Whether you're surprising a loved one, elevating a corporate event, or simply treating yourself to a moment of indulgence, we create presentations that speak to the occasion. From romantic roses and berries for anniversaries to elegant platters for gatherings, our creations transform any setting into a celebration.

The Nivalei kitchen hums with activity from dawn, as fresh deliveries of strawberries arrive and chocolate melts in carefully calibrated baths. Our team of dedicated berry artisans works with nimble fingers and creative vision, transforming these simple ingredients into edible art that captures both the eye and the palate. With each delivery that leaves our doors, we send a piece of our passion into the world—a sweet ambassador of joy.